Introduction

At BAS Home, we strive to provide high-quality home décor products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns and refunds will be accepted.

Returns

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by a receipt or proof of purchase.

Time Frame

You have 30 calendar days from the date you received your item to initiate a return.

Process

To initiate a return, please follow these steps:

  1. Contact us at info@bashome.de or call us at +49 174 581 2581 to request a return authorization.
  2. Once your return is approved, we will provide you with instructions on how and where to send your item.
  3. Pack the item securely in its original packaging, including all original tags, instructions, and any accessories.
  4. Ship the item to the address provided in the return authorization.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Conditions

Once we receive your returned item, we will inspect it and notify you of the status of your refund. We reserve the right to refuse a refund if the item shows signs of use, damage, or is not in its original condition.

Processing Time

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at info@bashome.de or call us at +49 174 581 2581.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@bashome.de or call us at +49 174 581 2581. We will provide instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Customized or personalized items
  • Sale items (only regular priced items may be refunded)

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Thank you for shopping at BAS Home. We appreciate your business and are committed to ensuring your satisfaction.